RMA Form Here is where you need to fill out your RMA return. You MUST have an approval before providing your client with a refund or replacement. Once you have the approval, and the client has returned the product, please fill out this form below. 1. When customer comes in and asks for refund or warranty. They must: a. Have contracted the manufacture Call Centre and have troubleshot the product first. b. For sim cards there are no refunds unless they where deflective. (Doesn’t happen often) 2. There are no refunds on damaged items or opened/used sims. 3. Fill out the form below. Company Name*Name First Last Email* What product are you looking to return ?*Sim CardTracking DevicePhone/Cell PhoneOther HardwareDate of Product Purchase from Scholz Mobility Inc* CCID (sim#), IMEI, or Barcode Skew*Have you called the products manufacturer support Line ?* YES - Under Warranty please fill out next question below NO - The product has physical Damage - Cannot Continue NO - The Warranty has expired Mandatory Below*Please copy and paste the email or conversation you had with the products support center. Have they advised hardware failure and replacement is the only option ? If required Please ship the defective product back to : Scholz Mobility 16 Noble Crt Georgetown, ON L7G 1M6 Att: Office Physical Damage is not covered under warranty. Most products come with a 1 year warranty. There is a Shipping Charge when sending the Warranty items back to our customers.